Author: alyhablog

November 13, 2017

Criticism:

I am going to be blogging about Corey’s blog:

“Always being late, hygiene, micromanagement, talks down to others, being a one upper, being too bossy, bad work ethic, sharing too much…

If you must be, try for constructive criticism, show the other person that there is another way to go about things, instead of saying they are blatantly wrong.” 

I want to say that none of the above apply to me because

1. I am always on time to work
2. I am a very clean person
3. I am not a control freak
4. I like to support other for them to be succesfull
5. I am bossy when I need to be
6. I am kind and patient to customers 
7. I mind my own businesses  

So I am going to take his criticism as a positive thing and make any changes to better myself. I will also make sure to always have a bottle of perfume close to me when he is around. 

Reasons people criticize each other:

1.  Don’t do their job correctly
2. People whining to much
3. People are rude 
4. Employees take the store’s keys with them
5. Coworkers like to gossip about you
6. Coworkers don’t leave any toilet paper left. 
7. Late people 

Giving criticism in the work place:

1. Well, in my case my coworker called the manager to gossip about me, and then the manager called me to asked me if it was true. Because  I have always been honest with her he nows look like a liar to everyone. 
2. My  manager never critic me she always corrects me and shows me the right way to do it. 
3.  When people are rude I have always been kind, and patient. 

Guys…

On recall practice umber eight the first time i tried it I got question number two wrong, which was:

2. If readers need to be educated or persuaded, you should consider giving your report an indirect organizational pattern. I answered false, the correct answer was TRUE. 

But then I realized that I could try the quiz again I went ahead and redid it ha ha ha. So I did not have to do another blog, but here it is just to say it’s fair. 

Recall number seven I got three questions wrong:

1.Emails should have compelling subject lines, possibly with names and dates. I answered it as false, when the correct answer was TRUE.

2.In the closing of a routine information or request email, it’s best not to include an action statement or summary. I answered it as true, when the correct answer was FALSE.

7.An indirect organizational pattern is recommended for persuasive messages because presenting the recipient with reasons and benefits first increases the likelihood that s/he will understand the full extent of, and respond to, your request.

I answered it as false, and the correct answer was TRUE. 

 

For recall practice number size I only got one question wrong. I got number one incorrectly.

1. A persuasive message should open immediately with its suggestion or request. I answered with true, and the correct answer was FALSE! A persuasive message should not open immediately with its suggestion or request. 

For recall practice number five I got five wrong:

Numbers…

1.Passive-voice verbs enable you to depersonalize an action. I answered false, and the correct answer was TRUE!

3. The components of effective negative messages are: I answered letter B. Buffer, bad news, reasons, and closing. Correct answer was letter A. Buffer, reasons, bad news, and closing. 

5. Which example implies a refusal to open the Manaleo bathrooms, most effectively cushioning the bad news? 

I answered letter B. Thank you for sharing your concerns. Unfortunately, because of a sewage pipe break, the bathrooms will not be reopened until further notice. The correct answer was letter C.  Although repairs on the bathrooms must continue at a safe pace to ensure cleanliness and safety when they reopen, the maintenance crew reports that they are making good progress. They hope to complete their work as soon as possible.

6. Jensen has five questions to ask his reader in a routine information request. What is the best way to present these questions? (Ch 6 review)

I answer letter D. In a follow-up email or letter. The correct answer was letter B. In a bulleted or numbered list in the body of his message. 

7. Viva Veggiemeister is declining an invitation to speak about the health benefits of juice bars at the fall conference of the Health and Fitness Trainers Association (HAFTA). Which of the following is the most effective buffer?

I answered with letter C. Because you requested only the benefits of juice bars, as a registered dietitian I am not the speaker you need; perhaps you should contact a juice bar salesperson. The correct answer was letter B. HAFTA members must be looking forward to your annual fall conference to be held at the Turtle Bay Resort this year. 

 

September 27, 2017

Quiz number four I got two questions wrong, number three and six.  

Number Three:

Which of the following is the most appropriate opening for an adjustment letter granting a claim? I chose the letter A and the correct answer was letter  D. The enclosed check for $78, which covers the cost of your dinner, demonstrates our desire to satisfy our customers and earn their confidence.

Number six:

Mike is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening? I chose the letter A. The correct answer was B. A new procedure for submitting work hours will go into effect on April 1. 

Tips on negative messages:

Business communicators most important goals in communicating negative news is Indirect strategy. 

The purpose of a buffer in indirect messages is to reduce shock and pain.

The components of effective negative messages are: Buffer, reasons, bad news and closing. 

Analyzing the components of effective negative messages contains: buffer, reasons, empathy and closing. 

When should you write a claim letter instead of venting your frustration by e-mail, is it when expecting the receiver to agree readily.

       

September 25, 2017 

Today in class we talked about the Five Ss. 

1. Be selfless= Discuss the receiver, not the sender.
2. Be specific= Instead of generic statements (You did a good job), include special details (Your idea to target key customers was important to the success of our project).
3.  Be sincere= Show your honest feelings with conversational, unpretentious language (Congratulations on your award! Everybody knows how hard you’ve been working.).
4.  Be spontaneous= Strive to make the message natural, fresh, and direct. Avoid canned phrases (If I may be of service, please do not hesitate…).
5. Keep the message short= Remember that, although they may be as long as needed, most goodwill messages are fairly short.