As I said, I’m not a good test taker. After reviewing Question 1 about the most appropriate closing for an e-mail message or memo, I realize that the best choice was A. Please submit your report by August 1 so that the information can be presented at the seminar on the fifteenth. It contains a pleasant request, a deadline date and reason for the request in the closing. I don’t know why I chose C; maybe because of multiplicity because it was identical to answer D.
Question 2 Samantha must use e-mail frequently to communicate with others in her new job. What is the best advice to give her? Answer A. Consider composing important messages offline. was my initial choice because I recall reading that in this chapter, but, reference to the subject line in answer B made me change my first answer.
According to PSYBLOG the standard advice for multiple-choice tests is: if in doubt, stick with your first answer.








