Author: alohaimk

Correct Answers:

1 of 7: The most effective opening sentence for a direct reply: “Yes, we can put together a corporate travel package that will meet your needs and fit your budget.”

Reason:

• Start directly by responding to the request with a summary statement
• Deliver the information the reader wants
• Avoid wordy, drawn openings
• More forceful and more efficient is an opener that answers inquiry
• When agreeing to a request for action, announce the good news promptly

(refer to pg. 146-147 in textbook: Essentials of Business Communication)

3 of 7: The most appropriate opening for an adjustment letter granting a claim: “The enclosed check for $78, which covers the cost of your dinner, demonstrates our desire to satisfy our customers and earn their confidence.”

Reason:

• Grant the request or announce the adjustment immediately
• Readers want to learn the good news immediately
• Don’t begin your letter with a negative statement (We are very sorry to hear that your meal with us did not meet your expectations). This approach reminds the reader of the problem and may rekindle the heated emotions or unhappy feelings experienced when the claim was written.
• Focus on the good news

(refer to pg. 154-156 in textbook: Essentials of Business Communication)

7 of 7: The following is an effective statement for information or a procedure e-mail or memo: “Smokers may use the smoking area outside the north entrance as part of our smoke-free workplace policy.”

Reason: It is stated positively and concisely

Working with my teammates I am confident that we will get an A on this assignment. By doing this we must each be able to communicate with each other in and outside of class. Being able to organize and meet around each others schedules. Splitting sections of the project of who does what. Learning from each others strengths and weaknesses. To help one another succeed and achieve on this project. I expect everyone to do their fair share on this assignment. I hope that if there are some conflicts that we are able to come to civil matters but I don’t think we will have that problem.

Good Evening

I am writing to you to request one of two things: For your company to send me a gift card or to fix the mistake that occurred when I ordered at your restaurant earlier today by giving me a refund.

On September 10th at 12:30 P.M., I came into your Buffalo Wild Wings restaurant. I specifically ordered the large sample of boneless mild wings, large sample of potato wedges, and a large sample of macaroni and cheese. When iI arrived at my cookout, I noticed that two-thirds of my order was wrong. The boneless mild wings were in the bag, but instead of potato wedges and macaroni and cheese, I got curly fries and baked beans. While I understand this is partially my fault for not checking the bag before I left the restaurant, this was quite an inconvenience. This was for a huge cookout and because a mistake was made, a party had to end abruptly. I do not feel as if i should have to move on, as i have paid for what I did not ask for.

I will be coming back to your restaurant to be able to talk in person to the manager in order to receive gift card or refund. If you wish to get in touch with me, my number is (808) 555-4356. If you wish to send me an email, my email is 44foster@gmail.com. Thank you for your cooperation.

Mahalo,

Kellie Kahumoku

Jalen Foster

Correct Answer:

Front loading works best with audiences who are likely to be receptive to what you have to say (or who are unlikely to view what you have to say as bad news).

Reason:

Front loading saves the reader’s time, establishes the proper frame of mind, and prevents frustration. What’s important is getting to the main idea quickly. (pg. 62 in textbook: Essentials of Business Communication)

 

 

How I define successful teamwork is everyone doing their fair share in all ends of the project. Everyone communicating so that we are all on the same page. Helping each other when someone needs help. If there is some kind of conflict that we need to immediately find some kind of solution and come to a civilized compromise. Successful teamwork would be to gather together and work on a project face to face and electronically. To be professional and consider everyone’s ideas in the group. Being respectful to one another.

I honestly feel like especially in the real world and doing projects at a real job that it’s important to work together even if there are disagreements. You are going to have to work with the people you are with whether you like them or not.

Five Key Dimensions of Culture:

    Context. 

• low-context cultures:
  • depend less on the environment of a situation to convey meaning
  • tend to be logical, analytical, and action oriented
  • words taken literally
• high-context cultures:
  • more likely to be intuitive and contemplative
  • a meaning of a message may be implied from the social or physical setting, the relationship of communicators, or nonverbal cues

    Individualism.

• low-context cultures:
  • value independence
• high-context cultures:
  • emphasize organizations, groups, and teams decisions

    Formality. 

Tradition, ceremony, and social rules are more important in some cultures than in others.

    Communication Style.

Words are differently by people in low- and high context cultures

• low-context cultures:
  • words are very important
  • value a direct, straightforward communication style
• high-context cultures:
  • place more emphasis on the surrounding context than on the words describing a negotiation

    Time Orientation.

The perception of time and how it is used are culturally learned

• low-context cultures:
  • Time is precious
  • correlating time with productivity, efficiency, and money
  • perceived analytically; formal and task oriented
• high-context cultures:
  • time is perceived as an unlimited and never-ending resource to be enjoyed
  • time is holistic
  • time is seen as an opportunity to develop an interpersonal relationship

It’s amazing how culture has a powerful effect on business communicators. I believe that every country has a unique culture. However, it can be difficult for communicators to comprehend a verbal and nonverbal meaning of a message and that cultural differences can cause significant misunderstandings or misinterpretations . But the more we know about culture in general, the better we are able to expand our minds with an intercultural perspective. That is why these five key dimensions can help better understand our culture and how it contrasts with others.

(Refer to pp. 16-18 on cultural communication preferences.)

 

 

 

Correct answer:            From the perspective of low-context, time-efficient communication preferences, polling the entire workplace via email for a time-sensitive decision on the office party menu would be inadvisable because to do so would be too slow.

Sending an email and trying to get everyone in the entire workplace to vote for a time-sensitive decision on the office party menu is time-consuming and you won’t be able to get everyone’s vote on time. A more time-efficient way to communicate with co-workers and collect votes would be to gather everyone for a face-to-face meeting.

(Refer to pp. 16-18 on cultural communication preferences.)